Privacy Policy

1. Introduction

Pensara ("we", "us", "our") is committed to protecting the personal information of everyone who contacts us or uses our services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over it.

This policy applies to all interactions with Pensara, including visits to our website at pensarap.biz, use of our contact form, attendance at sessions, and receipt of our physical materials. If you have questions about this policy, please contact us at [email protected].

Pensara operates under the laws of the Kingdom of Thailand, including the Personal Data Protection Act B.E. 2562 (2019) (PDPA).

2. What Personal Data We Collect

We collect only the personal data that is reasonably necessary for our administrative and organisational services:

• Name — provided when submitting our contact form or registering for a session
• Email address — used for correspondence and session confirmations
• Phone number — if provided voluntarily, used for scheduling enquiries
• Message content — the text you submit through our contact form
• Cookies and usage data — collected via our website for analytics purposes, subject to your consent

We do not collect financial information, identification documents, or sensitive personal data through our website or contact form.

3. How We Collect Your Data

• Directly via our website contact form
• By phone or in-person enquiry
• Through cookies and similar technologies (see Section 5)

4. Why We Collect and Use Your Data

The legal bases for processing your personal data under the Thailand PDPA are:

• Consent — where you have given us permission (e.g. cookie analytics)
• Contractual necessity — to process your booking or service request
• Legitimate interests — to respond to general enquiries and improve our services

We use your personal data to: respond to your enquiries; schedule and confirm sessions; send relevant administrative communications; and improve the content and usability of our website.

We do not use your data for automated decision-making, profiling, or unsolicited marketing.

5. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Optional cookies (analytics, preferences, marketing) are used only with your consent. You may manage your preferences at any time via our Cookie Policy page.

We may use Google Analytics to understand how visitors use our website. This data is anonymised and not linked to individual identities.

Retention: Session cookies are deleted when you close your browser. Persistent cookies remain for up to 12 months.

6. Data Retention

We retain personal data only for as long as necessary:

• Contact form enquiries: up to 12 months after the last communication
• Session booking records: up to 24 months for administrative purposes
• Analytics data: retained in anonymised form per our analytics provider's settings

After these periods, data is securely deleted or anonymised.

7. Data Sharing

Pensara does not sell, rent, or trade your personal data. We may share data with:

• Third-party tools used to operate our website (e.g. Google Analytics), where anonymised
• Regulatory or legal authorities if required by Thai law

We do not share data with advertisers or data brokers.

8. Data Security

We apply reasonable security measures to protect personal data, including secure hosting, restricted access, and periodic review of data handling practices. In the unlikely event of a data breach affecting your rights, we will notify you and the relevant Thai authority in accordance with the PDPA.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

11. Your Rights

Under the Thailand Personal Data Protection Act, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal exceptions)
• Object to processing based on legitimate interests
• Withdraw consent at any time (without affecting prior processing)
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) Thailand

To exercise any of these rights, please contact us at [email protected].

12. Policy Updates

We may update this policy from time to time. The "Last Updated" date at the top of this page reflects when changes were last made. Continued use of our website after an update constitutes acceptance of the revised policy.

13. Contact

For any data-related questions or requests:

• Email: [email protected]
• Address: Pensara, 47 Nakhon Sawan Road, Wat Bowon Niwet, Phra Nakhon, Bangkok 10200, Thailand